Answer every patient call, schedule appointments 24/7, and reduce admin burden — all HIPAA-compliant.
No credit card required · Go live in 48 hours
See exactly what missed calls cost your medical business
Total calls your business receives per month
Medical Practices average: 25%
You're Losing
100 missed calls → 35 lost bookings/month
With FrontDeskOS
21:1 ROI on $499/month
Why medical businesses are bleeding revenue through their phone lines
Average hold time at medical practices is 8+ minutes. 60% of patients hang up and try elsewhere.
Every phone interaction involves PHI. One slip-up can mean a $50K+ fine. Your front desk is under constant pressure.
Your phones are clogged with refill requests, lab results, and triage calls that could be handled more efficiently.
Medical practices face a paradox: the phone is your most important patient touchpoint, but it's also your biggest operational headache. With average hold times exceeding 8 minutes, 60% of patients hang up before speaking to anyone. They call another practice, leave negative reviews, or simply go without care — all of which hurt your bottom line and patient outcomes.
The compliance burden makes it worse. Every phone interaction potentially involves Protected Health Information (PHI), making HIPAA compliance a constant concern. A single violation can result in fines of $50,000 or more. Your front desk staff is under enormous pressure to be accurate, compliant, and fast — simultaneously.
Meanwhile, 70% of inbound calls are routine: appointment scheduling, prescription refill requests, billing questions, and lab result inquiries. These calls consume your staff's time and prevent them from providing attentive, in-office patient care. The result is burnout, turnover, and a cycle of hiring and training that costs thousands per employee.
The AI receptionist purpose-built for medical businesses
Full BAA coverage. Encrypted call handling. PHI protocols built in. Audit-ready logging for every interaction.
Patients book, reschedule, and cancel directly from the call. Syncs with your EHR — Epic, Cerner, athenahealth.
Triage calls to nurses, refills to pharmacy, billing to admin — automatically. Urgent calls escalated immediately.
Go live in 48 hours — no hardware, no hassle
We sign a BAA and configure encrypted call handling.
Full Business Associate Agreement coverage from day one. Encrypted call handling, PHI protocols, and audit-ready logging are configured during onboarding. No PHI is stored in plain text.
Scheduling, refills, and routing handled automatically.
The AI books appointments into Epic, Cerner, or athenahealth, routes prescription refills to your pharmacy, and triages urgent calls to nursing staff — all HIPAA-compliant.
Your team handles what matters: in-office patient care.
With 70% of routine calls handled by AI, your staff can focus on the patients in front of them. Monitor everything in real-time from your dashboard with complete audit trails.
Every feature designed specifically for medical businesses
Full BAA coverage, encrypted communications, and audit-ready logging for every interaction.
Appointments booked directly into your electronic health records system in real-time.
Urgent calls to nursing staff, refills to pharmacy, billing to admin — automatically classified and routed.
Patients book, reschedule, and cancel appointments directly during the call.
Routine refill requests captured and routed to your pharmacy team automatically.
Book across multiple providers, locations, and appointment types with intelligent availability matching.
24/7 patient access for scheduling and non-urgent inquiries, with urgent escalation protocols.
Complete interaction logs for compliance audits with search, filter, and export capabilities.
“Our front desk staff used to dread Mondays. Now the AI handles 70% of routine calls and our team focuses on in-office patient care. The HIPAA compliance was seamless.”
“Patient satisfaction scores jumped 23 points after we implemented FrontDeskOS. Hold times went from 8 minutes to 15 seconds. Patients notice the difference.”
“The HIPAA-compliant logging and BAA coverage gave us peace of mind. Our compliance officer was impressed with the audit trail.”
At $499/month, you save $2,500+/month compared to a part-time front desk hire — while handling 3x more calls with full HIPAA compliance.
A medical receptionist costs $3,200+/month. A HIPAA-compliant answering service costs $1,200-2,500/month and can't book into your EHR.
See Full Pricing Details| Feature | Traditional | FrontDeskOS |
|---|---|---|
| Availability | Business hours | 24/7/365 |
| Missed Calls | 25% average | Under 2% |
| Monthly Cost | $3,500+ | $499 |
| Languages | 1–2 | 12+ |
| Simultaneous Calls | 1 | 12+ |
| Analytics | Basic logs | Real-time dashboards |
Learn how leading medical practices eliminated hold times, improved patient satisfaction scores, and freed their staff from phone duty. Includes HIPAA-compliant implementation checklist.
Enter your city to see how practices in your area are improving patient experience.
Stop losing revenue to missed calls. FrontDeskOS pays for itself in the first month.
Start Your Free Trial — HIPAA Compliant from Day OneFree onboarding included · No credit card required · Cancel anytime
Or call us: (888) 403-5011